Network status and outages
Spriggy Mobile runs on the Optus network. Check for outages and find out how to get help if your service is affected.
Is there an outage?
The Optus National Outage Register lists current major outages on the network Spriggy Mobile uses. You can also check the network status map below to see how the network is performing in your area.
Get help during an outage
During a major or significant local outage, we make one or more contact methods available for customers who need help. This may include real-time support, such as in-app chat in the Spriggy app, and any other channel we make available at the time. We will let customers know the contact methods available during the outage and how to access them via our website.
- Phone 1300 640 918
- In-app chat in the Spriggy app Monday to Sunday, 9am to 5pm. NSW public holidays, 10am to 4pm (AEST/AEDT).
- Email support@spriggy.com.au
- Post Spriggy Mobile, PO Box Q56, Queen Victoria Building NSW 1230
How we keep you informed
If a major or significant local outage affects you, we'll tell you as soon as practicable through the Spriggy app, phone, email or SMS. We'll give updates every 6 hours for the first 24 hours, then every 24 hours until services are restored, and let you know when they are.