FAQ

General

Is Spriggy a bank?

No, Spriggy isn’t a bank. Spriggy is a small business on a big mission - helping Aussie families raise money-smart kids by making learning about money fun. The Parent Wallet and Prepaid Card are issued by Indue Ltd, which is an authorised deposit-taking Institution for the purposes of the Banking Act 1959.

Is Spriggy a debit or credit card?

The Spriggy card is a prepaid Visa card, NOT a credit card or a debit card. Kids can only spend what’s on their prepaid cards (money that parents have paid as pocket money, money transferred from savings or savings goals or money that parents have transferred via their Parent Wallet).

Where can my kids use their Spriggy Cards?

Your kids can safely use their Spriggy cards online and in-store. Their Spriggy cards will work anywhere that Visa is accepted. We’ve also got merchant restrictions to ensure that your kids can’t use their Spriggy cards at alcohol and cigarette shops, etc.

Using Spriggy

How does Spriggy help kids learn about money?

Spriggy helps kids learn by giving them real-life experience with money. Kids get the independence to manage their own money and learn smart money habits such as earning, saving and spending wisely. Parents stay in control with complete visibility of how and what their kids are doing.

How old do my kids need to be to use Spriggy?

Spriggy is for kids aged 6-17 years.

Do my kids need their own phone to use Spriggy?

No they don’t. If they don’t have their own phones, your kids can use yours. You just need to log out of your parent login on the Spriggy app and let your kids log in with their details.

What is my Parent Wallet?

Your Parent Wallet is where you keep your money on the Spriggy app before transferring it to your kids' Spriggy cards, their savings or savings goals. Transfers from your Parent Wallet to your kids’ cards are instant.

Your Parent Wallet has a limit of $999. Your kids' savings and savings goals also form part of the Parent Wallet limit.

Safety

Is Spriggy safe?

It’s our top priority to keep your family and money safe. We use encryption to keep your money and personal details safe, and we never sell your information to third parties. Your Parent App gives you complete visibility into how your kids are managing their money. Plus, merchant restrictions ensure your kids can’t spend at alcohol or cigarette shops, etc.

What are merchant restrictions?

Merchant restrictions block unsafe spending categories. What this means is that your kids can’t use their Spriggy cards at places like alcohol or tobacco shops, for gambling, for adult entertainment, etc. You can see a list of merchant restrictions in the Product T&Cs.

How do I know where my kids are using their Spriggy cards?

Enable push notifications for Spriggy on your phone and you’ll get real-time notifications whenever your kids use their Spriggy cards.

Pricing

Why does Spriggy have a membership fee?

Spriggy isn’t a bank. We don’t make money off interest on loans or credit card fees and debt. We’re a small business on a big mission - to help Aussie families raise money-smart kids and our fees help us make that happen.

See our pricing fees for details of other fees and charges that may apply.

Is there a cancellation fee?

If the combined balance of your Parent Wallet and kids’ Spriggy cards is more than $10 when you cancel, NO cancellation fee applies and this full amount will be refunded to you.

If your balance is $10 or less, this amount is retained as a cancellation fee. If you spend this remaining balance before cancelling, no cancellation fee will be charged.

What happens when I add children to my membership?

If you are on one-child pricing ($60 per year):
If you are on the one-child pricing and add an additional child (up to 6 kids) during your membership year, your Spriggy membership cost will be $78 per year, and you will be charged the difference in fee on a pro-rata basis for the time remaining on that year’s annual membership.

If you are on multiple children pricing ($78 per year)
‍If you are on the multiple children pricing, you can have up to 6 children on your Spriggy membership at no additional cost.

Spriggy may approve families with over 6 children for the multiple-children pricing at no additional cost. Please contact Spriggy via the in-app chat.

See more information on our Pricing

What happens when I remove children from my membership?

If you are on multiple children pricing ($78 per year):
If you remove a child or children from your membership and have only 1 child remaining, you will move to the one-child pricing, and your Spriggy membership costs will be $60 per year from the start of your next annual billing period.

If you are on one-child pricing ($60 per year):
‍If you are on the one-child pricing and you remove your child from your membership but do not cancel your membership, you will remain on the one-child pricing, but you will not be charged the applicable annual Spriggy membership fee unless and until you have at least one activated and not expired) prepaid Spriggy card on your membership.

I was paying $30 per child for my Spriggy membership,
how will I be charged now?

If you have 1 child on your membership, you will move to our one child pricing of $60 per year.

If you have 2-6 children on your membership, you will move our multiple child pricing of $78 per year.

Your applicable Spriggy membership fee will change on your next annual billing date.

On your next annual billing date, if you have more than 1 child on your membership and you have already paid one or more $30 annual Spriggy membership fee (but did not receive the full 12-month membership benefit), we will apply a pro-rata credit against the applicable Spriggy membership fee, reducing the amount payable by you. If there are any remaining credits, we’ll apply this to subsequent membership fee(s).

Example 1
‍
Child 1, $30 paid on 1 June 2023
Child 2, $30 paid on 1 December 2023

If you don’t add/remove any children to your membership, on 1 June 2024 you will be on the multiple children pricing ($78 per year) but you will only be charged $63.

This is because Child 2 has only had half of the 12-month membership benefit so Spriggy has applied a $15 ($30/2) pro-rata credit to your annual membership fee.

Example 2

Child 1, $30 paid on 1 June 2023;
Child 2, $30 paid on 1 September 2023;
Child 3, $30 paid on 1 December 2023; andChild 4, $30 paid on 1 December 2023.

If you don’t add/remove any children to your membership, on 1 June 2024 you will be on the multiple children pricing ($78 per year) but you will only be charged $40.50.

This is because:
Child 2 has only had 9 months of the 12-month membership benefit; and both Child 3 and Child 4 have only had half of the 12-month membership benefit, so Spriggy has applied a $37.5 ($7.5 + $15 + $15) pro-rata credit to your annual membership fee.

I was paying $60 for my Spriggy family membership,
how will I be charged now?

If you have 1 child on your membership, you will move to our one child pricing and continue to pay $60 per year.
If you have 2-6 children on your membership, you will move our multiple child pricing of $78 per year.

Your applicable Spriggy membership fee will change on your next annual billing date.

SPRK Mode

Are SPRK Mode cards a debit or credit card?

The Spriggy SPRK card is a prepaid Visa card, NOT a credit card or a debit card. Kids can only spend what’s on their prepaid card (money that parents have paid as pocket money, money transferred from savings or savings goals, money that parents have transferred via their Parent Wallet or money transferred via their BSB and Account number).

How is SPRK mode different from Spriggy?

Spriggy SPRK is everything that families love about Spriggy but with additional features designed for teenagers who are getting more independent with money. Spriggy SPRK unlocks features such as BSB and Account Number, ATM access (up to a limit of $250), higher total family balances as well as exclusive new card designs and a fresh new app look and feel for teenagers.

Is SPRK Mode safe?

Can my younger kids use SPRK Mode?

Spriggy SPRK is only available for members with kids aged 13-17. If you are interested in upgrading your teen to Spriggy SPRK, contact our support team. For more information on Spriggy SPRK, see this guide.

How much does SPRK Mode cost?

Spriggy SPRK comes at no additional cost to Spriggy; however the applicable annual Spriggy membership fee still applies.

For more information on the fees and charges that are charged by Spriggy, see the Spriggy Terms and Conditions. Fees and charges charged by the product issuer may also apply (such as the cancellation fee, prepaid card replacement fee or currency conversion fee). See the PDS for details. You can also check out our pricing page.